Did you know that inefficient administrative processes in your clinic could be costing you between 20% to 30% of your revenue? Well we know and we won’t sit back and watch you miss out on such a significant amount of income.
In this article, we will explore the numerous ways in which implementing a multi-functional high-quality online booking system can optimize efficiency and costs associated with running your business. Investing in web-based platforms like the Porton Suite allows for immediate improvement to your clinics proficiency and the long-term elimination of the misuse of funds and improvement of the clinics processes.
Booking System Efficiency
In our previous blog, we talked about choosing the right online booking system for your practice. An efficient online booking system can help you streamline your administrative process. Making the journey from enquiry to booking to a matter of minutes. With the right booking system in place, you will be able to establish an online presence with a system which will allow you to skip the follow-up calls and messages and give patients the ability to book, re-book and cancel appointments directly into your EMR.
A research article in the Journal of Healthcare Information Management found that clinics that effectively utilized an online booking system experienced a 25% increase in revenue and a 20% reduction in patient wait times.
In a traditional booking process, a significant amount of manual effort is required, resulting in substantial time investment to manage it effectively. Consider the following tasks involved in this manual process: replying to enquiries by email or phone, physically taking the booking details from the client, logging details into the diary or spreadsheet (or both), sending the confirmation email, and calling to remind them of an upcoming appointment.
Every booking can consume a significant amount of time as they often average up to 30 minutes per enquiry. Imagine if you’re taking 10 bookings per week that amounts to 5 hours each week. By investing in the Porton Suite, for instance, you can eliminate these time-consuming tasks in your booking process. The Porton Suite streamlines and automates various aspects of this process which frees administrative staff to do other required tasks.
Communication without Compromise
Another way to optimize efficiency and reduce cost with an online booking system is through good communication. Effective communication with customers is a crucial element of delivering exceptional service; however, it can often become a time-consuming burden for healthcare providers. With a comprehensive booking system that seamlessly integrates with your EMR, you gain the ability to automate essential customer communications without sacrificing valuable time.
For instance, you can automate the confirmation email process, ensuring that clients receive all the relevant information for their booking promptly. Additionally, you can set up automated reminder emails for upcoming appointments. By automating these communication processes, you not only enhance the overall customer experience but also save significant amounts of time that would otherwise be spent fulfilling these tasks manually.
Investing in cutting-edge booking systems, such as the Porton Suite, empowers your practice with modern technology that seamlessly integrates into your EMR and streamlines your processes eliminating unnecessary administrative burdens. Here at Porton, we provide the efficient simplicity that your customers expect. So be sure to book a demo today and get your clinic onto the path of greater success and efficiency.