FAQ: Administrative Management

I only want patients registered in the clinic to make appointments, what can I do?

Go to admin.portonhealth.com and login as Office Administrator (Hadmin), and go to “Apps” in the navigation bar on the left and open the “Book App” dropdown. You can toggle off “Allow Walk-Ins” to only allow registered patients to make appointments.

How do I edit my profile?

You can view your profile information by logging in at admin.portonhealth.com and clicking on your name in the navigation bar on the left. You can edit the information by clicking on the ellipsis on the right.

How do I customize settings for patient check-in?

Go to admin.portonhealth.com and login as Office Administrator (Hadmin), and go to “Apps” in the navigation bar on the left and open the “Check-InApp” dropdown. From here, you change the patient verification options, call-in notification methods, and any instructions or check-in forms.

How do I customize settings for appointment reminders?

Go to admin.portonhealth.com and login as Office Administrator (Hadmin), and go to “Apps” in the navigation bar on the left and open the “ReminderApp” dropdown. From here, you can change the notification method/schedule, disable/enable the app, and customize messages.

How do I customize settings for booking appointments?

Go to admin.portonhealth.com and login as Office Administrator (Hadmin), and go to “Apps” in the navigation bar on the left and open the “BookApp” dropdown. From here, you can change the text on any of the side/confirmation panels.

How do I customize settings for the virtual clinic?

Go to admin.portonhealth.com and login as Office Administrator (Hadmin), and go to “Apps” in the navigation bar on the left and open the “MeetApp” dropdown. From here, you can change the themes and announcements.