FAQ: Appointment Booking

How can I make the most of my appointment?

Here are just a few things that you can do to make your experience as pleasant as possible:

• Book one appointment for each major concern. This will help ensure you receive the best care possible and ensures that your fellow patients are also seen in a timely manner.

• Let the medical office assistant know if you are having a medical emergency.

• Contact the clinic/organization directly if you need assistance with your appointment. Click the "Technical Support" if you are experiencing any technical difficulties. 

How do I book an appointment?

Use the appointment booking link provided to you by your clinic/organization (or through their website) to book an appointment. You will need your Health Insurance Number to verify your identity and select from the available services and time slots.

Do I need to book an appointment for test results/prescriptions/blood test/lab results?

We require that you book an appointment to access test results, prescription renewals, or specialist referrals. These services can not be provided over the phone or by email – we apologize for the inconvenience.