We live in a fast-paced world where time is a valuable commodity and for the average person waiting in line for a doctor’s appointment or calling into their doctor’s office can be a bit of a hassle. If you consider your clinic’s workflow and complex appointment scheduling processes, using the phone to make appointments and address patient concerns can be a tedious task. Not to mention that you have likely had at least a couple of potential customers who turned to different providers because they couldn’t connect with you-but all is not lost! At Porton we offer a suite of features designed to support your scheduling processes and enhance customer satisfaction. If you’d like to know more about these features, keep reading and discover what Porton has to offer.

Minimize Missed Calls

A high volume of phone calls for appointments can affect the ability for new and existing patients to call in because they were put on hold.  According to a survey by 411 Locals across 58 industries, and on average, clinics were only able to answer 37.8 percent of all inbound calls. Another 37.8 percent of callers wound up in the business’ voicemail box, and 24.3 percent didn’t receive a response of any kind from the business. These things often happen because the phone lines are busy or that the administrative staffs are occupied with other tasks but this issue can be rectified. With Porton’s online scheduling system, existing patients or preferably new patients can securely schedule their appointment, reducing the number of incoming calls for appointments thereby freeing up your phone lines so that each customer’s inquiry is addressed promptly.

Seamless Calendar Management into the EMR

Though Manual systems were effective in times past, telehealth software has proven to be more effective. Imagine a clinic where every appointment is seamlessly coordinated, leaving no room for discrepancies- it would be amazing and it is possible to achieve. Porton’s scheduling app efficiently manages your calendars, reallocates canceled or rescheduled appointment slots to other customers thus eliminating mistakes like overbooking. A system like this helps streamline your operations and also contributes to achieving superior customer satisfaction all synced into your EMR. 

Automated Customer Notifications

When it comes to appointments, communication is key to ensuring efficiency and productivity. That said, it is worth mentioning that Porton’s online scheduling app comes equipped with advanced notification modules that send secure timely text messages or emails to your customers, serving as reminders for upcoming appointments. Not only does this reduce no-shows, but it also provides customers with a unique link to conveniently cancel or reschedule appointments if they are unable to attend thus freeing up the spot for another customer.

Enhanced Customer Experience

Beyond the functional benefits, online scheduling with Porton also wants to enhance your customers’ experience. Showing your customers that their time is valued and that you are committed to making their interactions with your practice seamless will help foster a stronger relationship between both parties.

Key takeaway

Let’s help you keep your phone lines focused on customer calls and inquiries and reduce the number of missed calls and scheduling conflicts that may have existed in the past. Porton’s online scheduling tools are worth the money so sign up for our 30-day free trial, evaluate the benefits for yourself, and witness the positive impact of telehealth software on your operations and customer relationships.

Reference: 

https://www.numa.com/blog/22-business-phone-statistics

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